Frequently Asked Questions

What is the mission of Dallas General Wholesale?    

The success of our customers depends on Dallas General Wholesale offering the ideal products at the lowest wholesale prices. Our vast product lines enables our customers with choices and variety; and most importantly, our low prices allows you to stay competitive in today's market.

Why can't I see prices?   

Dallas General Wholesale wholesales to businesses only, thus prices are not made public. Prices will only be available once you register and create an account with you. The purchase minimum is $100. Your cart will only allow you check out if you are meeting the minimum.

Do you require a business license?

All customers must input their business license information upon shipping. Customers in Texas are required to fax or email a copy of their business license or Sales and Use Tax Permit before we finalize the order. Once the TX Sales and Use Tax Permit is filed with Dallas General Wholesale, then your account will be tax exempted for your orders. 

How do I create an account?

Creating an account is simple at Dallas General Wholesale. To create an account just click on the "create an account" link located at the top of the page. Complete the short sign-up page, select you own password and you are ready to shop. Shopping at www.DallasGenenralWholesale.com is simple, easy, and affordable.


How do I submit my order?

Currently, we accept orders through email, phone, fax and most convenient of all, internet order. Placing your order online is very easy, fast and safe. DallasGeneralWholesale.com has partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

How soon will my order be shipped?

Most Internet orders are shipped same day for orders placed before 03:00 PM CST. Fax or phone orders and all orders during peak sales periods may take an additional day so please plan appropriately. Orders with higher shipping levels will be given higher priority (eg. UPS Next Day Air orders will be given priority over UPS Ground). 

How soon will I receive my order?

Once your order has being completed and processed, an email with your tracking information will be sent, please check the link for specific time. Delivery time varies depending on location.

How is shipping calculated?

DallasGeneralWholesale.com ships daily. UPS is used whenever possible, however, other carriers can be used on the request of the buyer. Orders over $5,000.00 will receive special rates. Rates varies based on location, please contact us for additional information. All payments must be cleared before we ship. NO EXCEPTION.
Before check out when ordering online, you will see the shipping charge is determined automatically based on your location as well as the quantity and weight of your total order. You can call our customer service at 972-620-8825 for possible shipping discounts.


How can I track my order?

You can review your order information and track your order at "My Account" on our website.

Do you accept returns or exchanges?

We ONLY accept returns for manufacture defects. All returns will be for store credit. Only original amount paid for the item will be returned as store credit.
 
We must be notified of the problems within 48 hours of receiving the products. We must receive the item back in its original condition with its original packaging material within 14 days of purchase.
 
Authorized returns will be refunded a full amount of merchandise to your original account as soon as the return is received from you. Any shipping/freight charges will be paid for by the customer.
Exchanges are accepted within notification of 76 hours after receiving the products. Customers will be responsible for any additional shipping/freight charges. Items that are sold on special or discounted prices are deemed final sales. NO RETURN OR EXCHANGE on discounted or special price merchandise.


What are the acceptable forms of payments?


Accepted forms of Payment
 
Payments must be cleared before an order is shipped.
          Credit/Debit Cards - Visa, Mastercard, and Discover Card
  • Pay Pal
  • Cashiers Checks or Money Orders
PayPal
Please contact us at dallasgeneralwholesale@gmail.com to provide your email listed with Paypal and your complete list of orders. An invoice will be issued to you through paypal. 
  • Shipping address has to be confirmed on the PayPal account being used.
  • Shipping address has to be the same as the billing address.
  • Order will be shipped to confirmed addresses by PayPal only.


What if my packages gets damaged through shipping?

Dallas General Wholesale package all of our packages professionally according to industry standard guidelines. All orders are shipped using rigid box with flaps intact, adequate cushion materials are used when necessary, and strong tape designed for shipping. 
Dallas General Wholesale does NOT take any responsibility for packages damaged while in transit. Any claims on damaged packages should be notified to the carrier.


Help, I can't get my order through?

If you are having issues with either shipping or creating your account? Please contact us either through email: dallasgeneralwholesale@gmail.com or call us at 972-620-8825.